Warranty

We undertake the responsibility to provide warranty for all products sold except special ones.

The products sold on our website benefit from the legal guarantee of conformity.

Any product sent for service must be accompanied by the original packaging, all supplied accessories and a copy of the warranty certificate and/or a copy of the invoice. On the back of the copy of the warranty certificate, the customer's contact details (surname, first name, address and telephone number) will be mentioned, as well as the reason for sending the product for service.

The guarantee is granted exclusively to purchased products that meet the conditions for entry into service, the company not being responsible to third parties who purchased products sold through other distributors.

The technical department will carry out the service operations within a maximum of 15 working days from the receipt of the products.

If, for various reasons, the problems of the defective product(s) cannot be resolved within a period of 30 calendar days, the beneficiary has the right to request a refund or the replacement of the defective products with others.

If the product cannot be replaced with an identical one, it will be replaced with a product as close as possible to the defective one.

If the owner does not claim the product within 60 calendar days of handing it over for warranty/service, we reserve the right to use the product for scrapping, recycling or recovery to cover handling and storage costs.

We reserve the right to request the price difference if the beneficiary requests to exchange the products with others from a different price category.